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Frequently
Asked Questions

We help mission-driven brands and nonprofits ditch the generic and embrace marketing solutions that actually move the needle. We offer a range of brand, strategy and content marketing services, with specializations in visual storytelling, environmental branding, and custom illustration. 

We’re passionate about collaborating with mission-driven brands, nonprofits and entrepreneurs ready to make a mark. If you’re looking for a small agency and not yet ready to hire a team of in-house marketers, we are here to support you.

Additionally, if you are a in-house marketing department for a middle-stage business, we are happy to supplement your efforts with project-based services that specialize in content marketing, web builds, or strategy.

Either way, we’re excited to help you tell your story, loud and proud! If you want to discuss your needs and see if we are a good fit, book a complimentary call with Sarah.

Our expertise includes:
  • Brand Identity & Strategy (logos, messaging, positioning)
  • Illustration & Print Design (custom graphics, marketing materials, packaging)
  • Environmental Branding (murals, signage, retail experiences)
  • Web Design & Digital Assets (websites, social media templates, email graphics)
  • Retainer Services (ongoing design support for growing brands)

If you want to know more about what we offer, check out our services or explore our case studies for specific applications for clients.

Absolutely! At Lokal Color, we're all about crafting bespoke websites that not only look great but also perform seamlessly. Whether you're after an e-commerce powerhouse on Shopify, a stunning portfolio on Showit, or a content-rich experience on WordPress, we can build a site around your needs. We collaborate closely with a skilled team of contractors and developers, ensuring your website is meticulously tailored to meet your specific business needs and elevate your online presence. To explore how we can partner with you to build a digital space that truly represents your brand and engages your audience effectively, book a free call today. 

our approach begins with understanding your core business objectives and how your brand intersects with your strategic goals through a complimentary call. During our initial call, we focus on uncovering what drives your business and your specific needs. This insight allows us to tailor our design and development process to ensure that every element of the project—from website functionality and user experience to visual design and content strategy—aligns with and supports your long-term business ambitions. We also schedule regular review points throughout the project to keep everything aligned and make adjustments as your goals evolve or new insights arise.

We keep things smooth and strategic:
  • Discovery & Strategy – We deep-dive into your brand, goals, and audience.
  • Design & Refinement – We create, iterate, and polish until it’s just right.
  • Implementation & Launch – You get the final assets and the close-out call to know how to implement them into your systems.

Our onboarding process typically takes about two weeks from the initial discovery call—assuming prompt responses. During this time, we review project details, secure your spot in our calendar, finalize your quote, and handle contracts and payment. Work officially begins once payment is received. If our books aren’t open immediately, we’ll reserve your slot and provide a clear start date in your contract so you know exactly when we’ll hit the ground running.

No, we focus on delivering quality through a strategic approach. However, we offer a complimentary initial call to discuss your needs and how we can assist. During this call, we'll explore your project in detail and outline how our services can help achieve your goals. If you decide to proceed, we will provide a detailed quote based on the discussed scope. This allows us to ensure commitment and alignment from both sides from the start. Schedule your consultation today to see how we can partner together to create something exceptional!

Yes, we can definitely work within established brand guidelines to maintain consistency across your projects. If you have a solid brand kit and style guide, we'll implement those seamlessly. However, in cases where the existing materials don't meet professional standards or could benefit from an update, we may recommend a brand refresh. For clients without a brand kit, we will need to create one to ensure that any further services like website builds or social media kits align perfectly with your brand identity. This ensures everything we produce reflects your brand's best image.

Yes, we offer comprehensive ongoing design support tailored to fit your needs, whether you're a small business with minimal in-house capabilities or a larger organization needing extended creative expertise. We provide both hours-based and value-based retainers, ensuring you get exactly the right amount of support:
  • Hours-based Retainers: Ideal for businesses that require flexible, as-needed design services. You'll have access to a set number of hours each month to use across various projects, from graphic design to digital marketing materials.
  • Value-based Retainers: Best suited for long-term projects or continuous marketing support. This model focuses on delivering specific outcomes and value rather than counting hours. It's perfect for companies looking for a reliable design partner to act as an extension of their in-house team, helping to streamline processes and elevate brand consistency.

By engaging with us on a retainer basis, you ensure that your branding and marketing needs are consistently met with high standards and strategic insight, keeping your business compelling and ahead of the curve. To learn more about our ongoing support services, explore our services page and then book a complimentary call to discuss your needs.
We strive to accommodate the financial needs of our clients with flexible payment options. Here’s a brief overview of our standard payment terms:

  • For smaller projects under $2,000: We typically require full payment upfront to commence work.
  • For larger projects over $2,000: We break down the payment into two installments. The first half is due upon signing the contract, and the second half is due upon project completion and delivery of the final deliverables.
  • For ongoing retainer services: Payments are required in advance each month, billed on the last business day of the previous month. This helps us ensure that resources are properly allocated to meet your ongoing needs.

If our standard terms pose a challenge, we encourage you to discuss your specific financial situation with us. We are committed to finding a solution that works within the constraints of our policies and your budget, ensuring our collaboration is successful and sustainable.
 Yes, we can share a variety of case studies and success stories from past projects that are similar to yours. These examples highlight our approach and the outcomes we've achieved, giving you a clear idea of what to expect when working with us. 
Getting started is easy! Book a call and provide some details about your project or design needs. We'll discuss your vision, requirements, and timelines. During this call, we can also answer any additional questions you might have and provide a clear outline of the next steps. We're excited to learn more about your project and explore how we can help bring your ideas to life!

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Let's turn your big ideas into real campaigns and results. Whether you are a startup, a nonprofit, or a legacy brand, we are ready to distrupt and do good, together.